CASES

How we have helped our clients leverage diversity:

Cultural intelligence – a crucial competence in global sales
– when your customers are located worldwide how do you prevent your approach to be influenced by your own cultural biases? 

A global manufacturer of marine engines and turbomachinery requested LIVING INSTITUTE to taylor a solution to enhance cross-border competences in their global sales forces.
LIVING INSTITUTE conducted a full day Cultural Intelligence Workshop for each sales unit, creating awareness of the participant’s own cultural blind spots and co-creating new guidelines.
Outcome: The training resulted in an awareness of how unconscious biases have impacted sales negatively in the past and how infusing cultural intelligence to the sales processes resulted in stronger relationship building, loyal clients  and significantly increased sales.
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Unity, Freedom, Work (Zimbabwean motto)
– uniting Zimbabwean and Danish mindsets

How do you relate to Danish culture when working in Zimbabwe? And how do you apply Zimbabwean culture in a Danish office in Zimbabwe? An embassy office, consisting of Danish and Zimbabwean employees, demanded specific tools in order to optimize their corporation and understanding of cultural differences. LIVING INSTITUTE facilitated a one-day workshop on Cross Culture Team Collaboration with the employees on location in Harare.
Read more about Country Specific Workshops here >>
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Decision-making and negotiating in a Japanese setting
– successful collaboration and partnership between Danish and Japanese companies

A European pharmaceutical company has formed a strategic partnership with a large Japanese pharmaceutical company. To ensure a beneficial partnership and financial lucrative collaboration, LIVING INSTITUTE facilitated a series of 6 one-day-workshops on location at the respective headquarters. Outcome: To eliminate misunderstandings and cultural gaffes and to ensure synchronization and successful collaboration across borders. Cross-cultural collaboration skills and cultural intelligence are key tools to be incorporated at business meetings and negotiations between Japanese stakeholders and their European and American counterparts. LIVING INSTITUTE facilitated 6 one-day workshops on Strategic Partnership and Collaboration for European and American executives in the headquarters of a European pharmaceutical company and their stakeholders from Japan
Read more about LIVING INSTITUTE’s Country Specific Training here >>
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E-learning Universe on Danish/Indian cultural differences

– 4 hours of modules on Danish/Indian work relations – and how to bridge cultural differences by introducing Cultural Intelligence (CQ) LIVING INSTITUTE designs an e-learning platform for a large group of specialists and managers in one of Scandinavia’s largest financial institutions. The aim is to improve the collaboration between Danish and Indian divisions.
Read more about LIVING INSTITUTE’s Online Courses here >>  
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Cross Culture Team Collaboration in International Teams
– enhancing execution in international teams

LIVING INSTITUTE conducts a row of Cross Culture Team Collaboration-workshops focusing on enhancement of cross-culture competencies in international teams. It’s all about harvesting the benefits of diversity and to secure all competencies of the diverse team members are brought into play.
Read more about LIVING INSTITUTE’s Cross Culture Team Collaboration solutions here >>
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“You have to be authentic!”
-Effective leadership across cultures

LIVING INSTITUTE conducts a series of workshops in a management program a for high potential young leaders in one of Scandinavia’s largest banks.
Read more about LIVING INSTITUTE’s Leading Diversity Program here >>
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Get a (good) life in Denmark
– Helping highly educated foreigners to thrive in Denmark

Once a month, two large Danish manufacturing companies situated in Jutland and on Zealand offer Danish Living Crash Courses to newly arrived foreign employees and their spouses. The aim is to assure that highly educated foreign employees and managers thrive in Denmark, i.e. have a basic knowledge about Danish culture and mentality while organizing an attractive social life. LIVING INSTITUTE facilitates a one-day workshop covering Danish history and mentality, Danish working culture, dos and don’ts and the unwritten rules at work as well as in social life.
Read more about LIVING INSTITUTE’s monthly crash courses for expats living and working in Denmark here >> 
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Understanding the French and South Koreans
– Country specific cross-cultural training

A Danish oil company was to build a new platform in the North Sea. The Danish company signed a contract with a French engineering company to design the platform, and with a South Korean shipbuilder to be responsible for the construction. Decoding the French ”C’est pas possible” A Danish project group moved to the French engineering company headquarter in Paris to corporate on the design of the platform. The project group that consisted of mainly Scandinavian employees experienced that their French colleagues froze all communication by answering “C’est pas possible” to every requests. LIVING INSTITUTE designed and facilitated two country specific workshops in April/May 2012 covering French culture for the entire project group. It now became clear to the Scandinavians that the answer: “C’est pas possible” isn’t the end of a conversation, but in fact the opposite. The workshops focused on: – What is culture and when does it matter? – Mapping the relevant similarities and differences between the French and the Scandinavians. – Centred on the group’s actual situation, potential strategies were developed in able to overcome the cultural challenges of living and working in Paris as a Scandinavian.

Understanding South Korean culture In the design phase, the Scandinavian employees at the Danish company encountered essential challenges. One of the challenging issues was the contract. The Scandinavians became increasingly frustrated each time the South Koreans ignored the agreed procedures. LIVING INSTITUTE designed and facilitated two workshops for the project group about South Korean culture in June 2012. The workshops focused on: – What is culture and when does it matter? – What are the key core values in South Korean culture and how do the core values influence e.g. motivation, prioritizing, cooperation, conflict solution and communication? – Centred on the actual situation, potential strategies were developed to bridge the gap and optimize the cooperation between the Danish oil company and the South Korean shipbuilder.
Read more about LIVING INSTITUTE’s Cross Cultural Team Collaboration programs here >>

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German Business Culture in Denmark
– Creating mutual understanidng

A German food manufacturer had acquired a Danish company. The Danish employees encountered new challenges based on cultural differences: the German decision-making, employee management and communication style were far from what the Danes were used to. LIVING INSTITUTE designed and facilitated a two-hour cultural awareness workshop for the company’s Innovation and Technology Department, counting 90 employees. The workshop focused on: • What is culture and when does culture matter? • Simulated culture chock • Mapping the most important differences between Danish and German management style and communication style. • Strategies to bridge the gap and optimize collaboration within the areas where cultural differences play a role.
Read more about LIVING INSTITUTE’s Country Specific Training here >> 
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Starting a new life in South Africa
– expatriate counselling for two Danes starting up a sales office in Cape Town. Together with their families, they wanted to prepare their new life in South Africa.

LIVING INSTITUTE designed and conducted two consultations. The first session for the working spouses concerned: – Doing Business in South Africa, focusing on the main cultural differences relevant to the actual situation. – The importance of relationship building; how far do you get involved; recruitment; leadership style. The second session for the accompanying spouses concerned: – The differences and similarities relevant for the spouses and the families’ children; – Development of potential strategies in able to create a successful adaption and expatriation for the two families.
Read more about LIVING INSTITUTE’s Expatriate Counseling here >>
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From Chennai to Copenhagen: Get ready for collaboration
– ‘Why are Danes so Weird?’ Preparing the Indian team for working with their Danish colleagues

LIVING INSTITUTE conducted a series of workshops in Chennai, India. The team in the South Indian affiliate of the Danish engineering company, Rambøll, expressed a great need to understand what motivates their Danish colleagues: – How do they consider deadlines? – Why is it so important that everybody is considered equal and participates no matter hierarchical status? – Why don’t they pay much attention to relationship building? – How to decode the very direct communication style of the Danes? Facilitator: Heidi Rottbøll Andersen Click here to read the article: “Rambøll in India: Bridging Indian and Danish working culture is a long haul” about LIVING INSTITUTE’s workshops in Chennai in the magazine ‘Ingeniøren’ . ‘Ingeniøren’ May 26th 2012 (in Danish)
Read more about LIVING INSTITUTE’s Cross-Cultural Team Collaboration programs here >> 
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Diversity in Danish Hospitals – Inclusion and Diversity
– Harvesting the benefits of diversity in Danish hospitals

The professional teams in the hospitals of Southern Denmark are diverse when it comes to gender, educational background, professional competences and cultural point of origin. LIVING INSTITUTE conducted a series of workshops aiming to harvest the benefits of diversity and to create a common sense of belonging.
Read more about LIVING INSTITUTE’s Cross Cultural Team Collaboration programs here >> 
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Analyzing and Identifying Company Culture
– Analysis by LIVING INSTITUTE RESEARCH

LIVING INSTITUTE RESEARCH has conducted a significant qualitative analysis of the company culture of a medium-sized Danish manufacturing company. The management invited LIVING INSTITUTE to conduct this analysis as the company has faced radical changes in composition of staff, size and strategic focus. The management asked LIVING INSTITUTE RESEARCH to assess the company’s actual cultural profile, including core values and strategy clarification prior to the implementation of major changes.
Read more about LIVING INSTITUTE’s Consulting Services here >>
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Reconciliation of cultural differences between India and Northern Europe
– LIVING INSTITUTE’s Global Task Force in Surat, India

LIVING INSTITUTE conducted a one-day workshop focusing on cross-cultural team collaboration between an Indian and a Northern European team working together in Surat, India. Observation 1: – Keeping deadlines “It seems that it is more important for the Northern European team than for the Indian team to keep the deadlines.” The reason for this is to be found in the different perceptions of time. In contrast to the majority of the world, Northern Europeans, generally speaking, have a monochromic time conscience, which means that time is a limited resource. Northern Europeans seem to let the calendar and clock influence and determine their actions – and not what seems possible and important in the moment. This is due to the belief that time flies, that time can be wasted and chances and opportunities will be missed. On the other hand, Indians have, generally speaking, a polychromic time perception. They consider time as a limitless resource; it comes in abundance, allowing Indians to prioritize according to what is important in the moment, and not necessarily to what the calendar dictates. Observation 2: – Communication style It appears that Northern European communication style sometimes offends the Indians, which makes the Europeans seem arrogant. The explanation behind this is that Northern Europeans in general communicate very directly. They tend to skip formalities and politeness and go straight to the subject. In contrast, it is valuable to be polite in Indian communication and thus maintain a balanced harmony instead of jeopardizing it by giving negative statements and sharing bad news.
Read more about LIVING INSTITUTE’s Cross Cultural Team Collaboration programs here >>
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“We bring a lawyer and a contract. The Japanese bring a cup of tea.”
– Negotiating with the Japanese: What are the similarities and what are the potential pitfalls?

The Danish medico company, Alk Abello, contacted LIVING INSTITUTE to gain a deeper understanding of Japanese business culture, after having agreed upon a large contract covering development and license of a product manufactured by the Japanese. Observation: ‘When we arrive at a negotiation, we bring a lawyer and a contract. The Japanese bring a cup of tea.” The explanation lies within the differences between the two cultures. Danish culture prioritizes task over relation; in this case, having a signature on the contract. Opposite, Japanese culture prioritizes relation over task, which means that getting to know each other on beforehand determines if a working relation can be established. LIVING INSTITUTE facilitated two one-day workshops for managers and key employees about reaching a common goal despite different priorities in the meeting room. Click here to read an article in the Danish newspaper, ‘Politiken’, about Alk Abello’s and LIVING INSTITUTE’s cooperation (in Danish).
Read more about LIVING INSTITUTE’s Cross Cultural Team Collaboration programs here >> 
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Working with the Danes – why are they so weird?
– Workshop for team-members and managers

The employees from an R&D department in a Danish manufacturing company got new colleagues with Indian, German, Polish, Italian backgrounds, working both in Denmark and abroad. The foreigners were keen to learn about their Danish colleagues’ behaviour by answering some of the questions below: – Why all these meetings? – Where is the formality? – Why has everybody left the office at 4 pm sharp? – Why is it so hard to make Danish friends? LIVING INSTITUTE facilitated a one-day workshop for managers and key employees about the differences and similarities between the involved cultures, including the Danes that: • show more mutual trust than any other population; • are more reserved and private than most other people; • have a more humble and equal minded culture than others. Read here about LIVING INSTITUTE’s Entertaining Talks >>
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Is there a difference between how questions are asked in Poland and in Denmark?
– Conducting a survey in Poland/Denmark

A Danish manufacturer of construction material was preparing a questionnaire for clients in Denmark and Poland. The main concerns were: – is it possible to ask the same open questions in Poland as asked in Denmark? – what must one pay attention to regarding dress codes and meeting cultures? – where could one – unconsciously – offend a Polish stakeholder during a conversation? – which gifts are appropriate for showing gratitude? LIVING INSTITUTE facilitated a half-day workshop for a group of Danish interviewers prior to their departure to Poland.
Read more about LIVING INSTITUTE’s Country Specific Training here >> 
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Optimizing integration of foreigners in Western Jutland
-Successful integration of foreigners

A major number of employees in Danish municipalities and job centres are responsible for integrating foreign employees and their families into the local community and assure that they thrive – both at work and social. To ensure a fruitful and constructive dialogue with the families, it is essential that the public employees have the necessary knowledge on how to handle the practicalities related to the integration process in a culturally intelligent way. LIVING INSTITUTE facilitated a workshop at the local business association for all relevant stakeholders. During the workshop, the tools and the basic knowledge about optimizing the integration process at the newcomers’ work and home were elaborated. Read more about Cultural Intelligence workshops here >>
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Strengthening Danish architects’ competitiveness
– Cultural awareness from an architect’s perspective

Danish architects win an increasing number of projects abroad, often of high prestige. These winning projects should emphasize the identity and values of the hosting country and at the same time mirror the soul of the country’s culture. A strong competitive parameter – and a must for the architects – is to have knowledge about the culture of the country in question. A leading group of Danish architects held a seminar where LIVING INSTITUTE mapped the basic principles in cultural awareness for both management and employees.
Read more about Cultural Intelligence workshops here >>  
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Enhancing scientific research through cultural awareness
– Awareness of cultural prejudices

A team of scientists from Denmark and the US has been tasked to present results important to the company’s strategy. The team were challenged by the differences in culture and norms. The consequences were lack of coordination and integration of the results as well as insufficient communication between the team members. Their main problem was: – How do we create a shared understanding of being on the same team with the same visions, values and goals? The outcome of the workshop was: – Awareness of when and why we tend to use stereotypes; – A set of rules for interacting in intercultural cooperation. LIVING INSTITUTE facilitated a one-day workshop for both groups with focus on breaking down prejudices and ‘us versus them’.
Read more about Cultural Intelligence workshops here >>
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Sharing knowhow across the Atlantic
– Culturally intelligent behavioural change

Danish specialists travelled to the US to share their expertise with local experts under the concept: ‘It’s my way or the highway!’ The modest Danes found it difficult to get the respect they ought to have as global leading experts in their field. LIVING INSTITUTE facilitated a two-day workshop about cultural awareness, followed by half day with practical training in becoming efficient in an American working environment.
Read more about LIVING INSTITUTE’s Country Specific Training here >>  
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How to assure successful integration of Danish and British company cultures
– Mergers and Acquisitions

A large Danish environmental player asks: Does our old Danish company culture match our British affiliate’s company culture? After a recent acquisition of a British company, the Danish management demanded assistance to assure that the cultural differences did not become a hindrance for a successful integration of the two companies. LIVING INSTITUTE analysed the two company cultures, identifying the differences that matter. Subsequently, LIVING INSTITUTE equipped the managers and employees with skills to navigate successfully in the new environment.
Read more about LIVING INSTITUTE’s Cross Cultural Team Collaboration programs here >>  
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“Quadratisch, Praktisch, Gut… Und de dumme Dänen”
– Cross-cultural training: Eliminating the barriers hindering intercultural collaboration.

Danes think they know the Germans and the Germans think they know the Danes. How does a German group with affiliates in Denmark tackle the prejudice and stereotypes between Danes and Germans? How to eliminate the barriers that damage intercultural collaboration? LIVING INSTITUTE facilitated workshops for the administrative department, the production and the German families working and living in Denmark. Prejudices were tested on the each other and it became clear that the perceptions were not fruitful for the collaboration. The group decided to work on welcoming the differences and harvest the benefits of the differences instead – beneficial for both the collaboration and the bottom line.
Read more about LIVING INSTITUTE’s Country Specific Training here >>  
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Managing Chinese employees
– Danish company entering a new market

One of the largest Danish manufacturing companies is building a production facility outside Beijing, manned with only local employees. The Danish department will manage recruitment and the daily operation from Denmark. LIVING INSTITUTE facilitated a two-day workshop for the Danish department, consisting of managers, experts, back office and administration. Day 1 – Cultural Awareness: What do Danes carry with them in terms of cultural characteristics, and how does this match with Chinese culture? What happens when Danes cooperate across borders? Day 2 – Introduction to China and Chinese culture – special characteristics about Chinese culture in general and Chinese working culture in particular; – how to communicate effectively across borders; – how to bridge the gaps.
Read more about LIVING INSTITUTE’s Leading Diversity Program here >>
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Counselling a Danish family prior to expatriation to Bangalore, India
-Expatriation counselling

LIVING INSTITUTE facilitated a one-and-a-half day workshop, focusing on the differences and similarities of Danish and Indian culture and the expatriation process: – How to adapt as a family to a new life in a strange culture? – Kids in a new school system? – What are the potential pitfalls? – How to nurse the relations in Denmark e.g. family, friends and colleagues? – How do I reconcile with my new role as expatriate spouse with a career but no job?
Read here about LIVING INSTITUTE’s Entertaining Talks >>  
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Optimizing knowledge-sharing between Indian and Danish colleagues
– Cross-cultural team collaboration

20 Indian software developers visit their Danish colleagues at the Danish headquarter to share knowledge mutually. LIVING INSTITUTE facilitated a one-day workshop for the Danish and Indian employees with the objective to create a mutual desire to work together and to create a forum of sharing essential knowledge. – What are the cultural differences that matter between Danish and Indian working culture? – How to bridge the gap between the two cultures?
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Counselling a Danish VP and his family prior to a US posting
– Expatriation counselling

LIVING INSTITUTE consults a Danish VP and his family prior to an expatriation to the US: – How to effectively tackle the challenges of the expatriation? – How to make the experience a personal, professional and family success?
Read here about LIVING INSTITUTE’s Entertaining Talks >>  
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Re-entry and retention of employees returning from a posting abroad
– Analysis of repatriates

A Danish contractor faces the challenge of loosing up to 41 percent of its employees when they return home from postings abroad. Questions: – How do we retain our employees and managers after returning back home? (The company needs to know why they can’t retain their returning employees and managers – and they need to optimize the re-entry processes.) – What will work and what won’t work? – What do the repatriated think themselves? Their spouses, the HR-department, the colleagues, the home managers and the executive directors? LIVING INSTITUTE conducted a qualitative analysis investigating how to retain employees who have been abroad.
Read here about LIVING INSTITUTE’s Entertaining Talks >> 
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Preparing Danish nurses to work effectively with new colleagues from abroad
– Enhancing cultural intelligence and collaboration skills

Danish hospitals are hiring an increasing number of foreign nurses. This generates new challenges for Danish nurses. Danish nurses are among the most autonomous and self-managing in the world. Therefore, they need some cultural insight to understand their new colleagues. For example, some nurses come from cultures where the doctor is considered “God”. LIVING INSTITUTE facilitated a number of workshops for Danish nurses about mastering diversity in a busy and demanding job.
Read more about Cultural Intelligence workshops here >> 
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Retention of highly educated foreigners in Denmark
– Retaining medical specialists working for the Danish army

Polish medical specialists are about to renew their contracts with their employer – the Danish army. The specialists have now worked and lived with their families in Denmark for two years. LIVING INSTITUTE facilitated a two-day workshop about the doctor’s role and position in the Danish healthcare system, Danish working culture and about building an active and social life in Denmark for the whole family.
Read here about LIVING INSTITUTE’s Entertaining Talks >>  
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Preparing the Danish association of gymnastics and athletics (DGI) for cultural challenges

The Danish association of gymnastics and athletics (DGI) is training intense for the upcoming world tour. Not only are the young gymnasts preparing themselves physically. They are also getting prepared to meet people who think and act differently than what they are used to. LIVING INSTITUTE facilitated a cultural awareness workshop for the Danish gymnastics and helped them to prepare for the cultural diverse encounters on their tour, visiting more than 20 countries in Europe, Asia, Australia, the US and South America.
Read more about Cultural Intelligence workshops here >> 
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Introducing eight Scottish inspectors to Danish culture
-Country specific cross-cultural training

Why can’t you tell a manager from an employee? What is a good colleague in Denmark? What are the unwritten rules on a Danish work place? LIVING INSTITUTE facilitated a two-day workshop for eight Scottish inspectors working in a Danish company with global activities. The above-listed questions were answered, and an in-depth introduction to Denmark, the Danes and Danish business culture were given.
Read more about LIVING INSTITUTE’s Country Specific Training here >> 
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Introducing Danes to Czech and Polish culture
– Country specific cross-cultural training

A group of five Danish employees, who have daily contact with their company’s Czech and Polish suppliers, demand a broader awareness of the differences and similarities between Danish, Czech and Polish culture. A major concern is to establish an effective working relation across cultural differences: How do we assure a good working relation with our Czech and Polish suppliers and thus ensure the future orders? LIVING INSTITUTE facilitated a one-day workshop about general cultural awareness and a half-day country specific workshop with focus on Czech and Polish culture.  Read more about LIVING INSTITUTE’s Country Specific Training here >>
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Training young talent in Tallinn
– Workshop on Cultural Intelligence

A group of talented young leaders, consisting of six different nationalities, are all going to be posted abroad for one year as part of their training to become cultural intelligent leaders. LIVING INSTITUTE facilitated a workshop in Talinn for the young talents about cultural intelligence and cultural awareness, as these subjects are a natural part of the training.  Read more about Cultural Intelligence workshops here >> 
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Introducing 70 Human Resource professionals from all over the world to cultural intelligence
– Introduction to Cultural Intelligence

A large Danish manufacturing company, with affiliates in all parts of the world, invites their HR staff to a two-day conference in Copenhagen. LIVING INSTITUTE gives an introduction to Cultural Intelligence.
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